1. Are your leather products made from genuine leather?

Yes. All our products are crafted using premium genuine leather selected for durability, texture, and long-lasting quality.

2. Do leather products age over time?

Absolutely. Genuine leather develops a natural patina with use, giving each product a unique character and richer appearance over time.

3. How should I care for my leather products?

Keep leather away from excessive moisture and direct sunlight. Clean gently with a soft dry cloth and use leather conditioner occasionally to maintain softness and shine.

4. Do you offer customization or personalization?

Yes, selected products can be personalized with initials, names, or custom engraving depending on the item.

5. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.

6. Do you ship internationally?

Yes, we offer worldwide shipping to most countries.

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

8. Can I return or exchange a product?

Yes. We offer easy returns and exchanges within a specified return period, provided the item is unused and in original condition.

9. Will the leather color look exactly like the photos?

Since genuine leather is a natural material, slight variations in texture and color may occur, making every piece unique.

10. Are your products handmade?

Many of our products are handcrafted by skilled artisans to ensure premium quality and attention to detail.

11. How can I track my order?

Once your order ships, you’ll receive a tracking link via email or SMS.

12. Do your products come with a warranty?

Yes, we provide a limited warranty against manufacturing defects on eligible products.

13. What if my item arrives damaged?

Please contact our support team within 48 hours of delivery with photos of the item and packaging for quick assistance.

14. Are your leather products water-resistant?

Leather can handle light splashes, but it is not fully waterproof. We recommend avoiding prolonged exposure to water.

15. How do I contact customer support?

You can reach us through our contact page, email support, or live chat for any assistance.